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Marsh McLennan Job Solutions | Deep UX Research & AI - UX Design

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Project Type

AI platform for JOB Solution

Contribution

UX Research

AI User Experience (UX)

Prototyping

HTML5 / CSS3 / LESS /ANGULAR.JS

My role

UX-UI Lead

Outcome

Rolled out USA / EUROPE / UK / ASIA 🎉

Target Analyst

+ 10-12K Active Analyst

Duration

28 weeks

Visit Website
statefarm | Ravi Nakum

Impact Overview

AI Workforce Optimization

Reduced analyst dependency by 70%, enabling 10,000 Analysts’ workload to be managed by ~3,000 Analysts through AI automation.

Scaling Analyst Productivity

Enabled analysts to process 105+ Jobs daily compared to the previous average of 10–12 Jobs per day.

AI-Powered Workforce

Reduced Manual job evaluation effort by 75% & Accelerated analyst workflows by 10X using AI-powered automation.

PROBLEM

The company relied on highly manual Excel-driven workflows for job matching, grading, and job description creation, where analysts spent 30–40+ hours weekly managing fragmented data across multiple spreadsheets. This process limited productivity to only 10–12 job evaluations per analyst per day, creating operational delays, inconsistent outputs, and high labor costs.

30H

Weekly time cost

Average time spent job reviewing per week

2X

More Business Cost

Higher business cost to Recruite Analyst and Train them.

20%

Only Accuracy

Higher risk of job evaluations due to Excel manual workflows.

As business demand scaled, maintaining a workforce of nearly 10,000 analysts became financially unsustainable. The lack of automation, audit visibility, and AI-assisted decision-making increased human errors and slowed delivery quality, making it difficult to scale operations efficiently while controlling business

The Core Problems

Everyone hates spreadsheets

Analyst are asking reviewers to fill in spreadsheets to log translation issues, but it's clearly ineffective and hard to organize.

Impossible to review all Datapoints

For larger customers, reviewing over +170 datapoints for one single job title which is unmanageable, even though they want to.

Different reviewers, different standards

Different reviewers have different standards, creating many false-positive issues and making it tough to measure quality accurately.

THE SOLUTION
Marsh UX Design Ravi Nakum
Marsh UX Design Ravi Nakum
Marsh UX Design Ravi Nakum
Marsh UX Design Ravi Nakum
Marsh UX Design Ravi Nakum
Marsh UX Design Ravi Nakum
Marsh UX Design Ravi Nakum
Marsh UX Design Ravi Nakum
Marsh UX Design Ravi Nakum
Marsh UX Design Ravi Nakum
Marsh UX Design Ravi Nakum
Marsh UX Design Ravi Nakum
Marsh UX Design Ravi Nakum
Marsh UX Design Ravi Nakum

Feel free to say hi!

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